Last updated: 17 August 2026. These terms are provided in good faith and in plain English. They are not legal advice — they should be reviewed by a qualified lawyer before being relied on.
The short version
- Pranknologia is a one-person shop run from Dubai. Prices are in US dollars.
- We ship to the US, UK, Canada, Australia and the UAE. Delivery normally takes 7–14 days from dispatch.
- Our own refund policy covers items that arrive damaged or destroyed, claimed within 7 days of delivery with photo or video evidence. It does not cover change of mind.
- On top of that, we honour the legal rights you have where you live — and those rights win over anything written here. In particular, UK customers get a 14-day right to cancel for any reason, and Australian customers get the Australian Consumer Law guarantees.
- Anything wrong that is our fault — wrong item, missing item — we fix free.
- Questions or claims: support@pranknologia.shop.
1. Who we are
This website, pranknologia.shop, is operated under the trading name Pranknologia by an individual sole trader based at Al Barsha South 2, Dubai, United Arab Emirates. There is no registered company behind the shop. All contact — orders, complaints, returns and privacy requests — should go to support@pranknologia.shop.
By placing an order you agree to these terms. Please read them together with our Privacy Policy and our Shipping & Returns page.
2. Prices and currency
All prices on this site are shown and charged in US dollars (USD). If your payment card or PayPal account is in another currency, your bank or PayPal will convert the amount and may add their own conversion fee — that is between you and them, and we do not receive it.
Prices may change at any time, but a change will never affect an order we have already accepted. We try hard to keep prices and product descriptions accurate; if an obvious error means an item was listed at the wrong price, we may cancel the order and refund you in full rather than supply it, and we will tell you before doing so.
Prices are in USD and exclude any import duties, customs charges or local taxes. We do not collect these at checkout. They may be charged by the destination country when your parcel arrives, and paying them is your responsibility. If you are unsure, please check with your local customs authority before ordering.
3. Placing an order
Adding items to your cart and paying is an offer to buy. A contract is formed only when we accept your order — which we do when we send you a confirmation or dispatch the goods, whichever comes first. An automatic payment receipt is not, by itself, acceptance.
We may decline or cancel an order (with a full refund) if the item is out of stock, if we cannot ship to your address, if there was a pricing or description error, or if we reasonably suspect fraud.
Please check your delivery address carefully before paying. If you spot a mistake, email us immediately — we can usually fix it before dispatch, but not after.
4. Payment
Payments are processed by PayPal. Your card or account details are given directly to PayPal and are handled under their terms; this store does not receive or store card details.
5. Shipping and delivery
Our products are shipped through a supplier network based in China. Typical delivery is 7–14 days from dispatch. That is an estimate based on normal conditions, not a guarantee: customs, carrier delays, weather and public holidays can add time. If your order is significantly late, contact us and we will chase it.
We currently ship to the United States, United Kingdom, Canada, Australia and the United Arab Emirates.
Risk of loss or damage passes to you when the goods are delivered to you, except where the law of your country says otherwise (for example, in the UK the goods remain at our risk until they come into your physical possession).
6. Returns, refunds and your legal rights
6.1 Our baseline policy
We refund or replace items that arrive damaged or destroyed. To claim:
- Tell us within 7 days of delivery.
- Send clear photos or a short video showing the damaged item together with the original packaging it arrived in. The packaging is how transit damage is proven and claimed back from the carrier, so please keep it until the claim is closed.
Approved claims are refunded to the original payment method, or replaced free of charge — your choice.
Outside of that, and subject to section 6.2 below, we do not refund for: change of mind or simply not liking the item; not knowing how to use or solve it (our puzzles are meant to be difficult — difficulty is the product working, not a fault); ordering the wrong item, colour or variation; or damage that happened after delivery, including misuse and normal wear.
If we shipped the wrong item or something is missing, that is our mistake and we will correct it at no cost to you.
6.2 Your legal rights come first
Nothing in section 6.1, or anywhere else in these terms, takes away or limits any right you have under the mandatory consumer law of the country you live in. Where your legal rights give you more than our policy does, your legal rights apply.
If you are in the United Kingdom
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason — you do not have to give one — within 14 days of the day you (or someone you nominate) receive the goods. You then have a further 14 days from telling us to send the goods back. Tell us by emailing support@pranknologia.shop. We will refund the price you paid, plus the standard (cheapest) delivery option we offered, within 14 days of receiving the goods back or of you showing us they were sent. You are responsible for the cost of returning the goods, and you may be liable for any reduction in their value caused by handling them more than was necessary to check them. A small number of items — such as sealed goods that are not suitable for return once unsealed for health or hygiene reasons, or goods made to your specification — are excluded by the Regulations themselves.
Separately, under the Consumer Rights Act 2015 the goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a remedy — normally a short-term right to reject and get a full refund within 30 days of delivery, and after that a repair or replacement, and a price reduction or refund if that does not put things right. These rights are in addition to the cancellation right above and cannot be excluded.
If you are in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure — for example if the goods are unsafe, are significantly different from their description, or would not have been bought by a reasonable consumer aware of the problem — and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Where the failure is minor, we may choose to repair, replace or refund. Nothing in section 6.1 limits these guarantees.
If you are in the United States, Canada or the United Arab Emirates
Our baseline policy in section 6.1 applies: refunds for items that arrive damaged or destroyed, claimed within 7 days with evidence, and free correction of wrong or missing items. In addition, nothing in these terms limits or excludes any right you have under the mandatory consumer protection law of your own state, province or country — including federal, state and provincial consumer statutes in the US and Canada, and UAE Federal Law No. 15 of 2020 on Consumer Protection. If your local law gives you a stronger right than this policy, that right applies.
6.3 How to start a claim
Email support@pranknologia.shop with your order number, what went wrong, and any photos or video. We answer every claim.
7. Our products: novelty and prank items
Pranknologia sells novelty, gag and prank items. They are sold for fun and are not professional, medical, safety or educational equipment. Please use common sense and basic courtesy with them:
- Use them only where it is safe and lawful to do so. Do not use a prank item in a way that could frighten, harm, injure or harass someone, or that could be mistaken for a real threat or emergency.
- Follow any instructions, warnings or age markings supplied with the product or shown on its listing. Some items contain small parts, magnets or batteries and are not suitable for young children.
- You are responsible for how you use what you buy, and for making sure it is legal to import and use where you live.
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order with us. Please also follow any age rating or safety warning shown on an individual product listing or supplied with the product itself.
8. Using this website
The content on this site — text, images, product photography and branding — belongs to us or our suppliers and is provided for browsing and buying. Please do not copy it for commercial use. Do not attempt to interfere with, overload or gain unauthorised access to the site. Accounts are personal to you; keep your password confidential.
9. Limitation of liability
We take responsibility for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. To the extent the law allows, we are not liable for losses that are not foreseeable, for business losses (loss of profit, revenue or opportunity), or for how a product is used after it is delivered.
We do not exclude or limit anything that cannot legally be excluded or limited. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and — in the UK — liability under the Consumer Rights Act 2015 for goods that are not of satisfactory quality, fit for purpose or as described, and — in Australia — liability under the Australian Consumer Law consumer guarantees. Where a mandatory law in your country sets a minimum level of liability, that minimum applies regardless of this section.
10. Privacy
How we handle your personal data is set out in our Privacy Policy.
11. Complaints
If something has gone wrong, email support@pranknologia.shop and tell us what happened. We would much rather fix it directly than have you escalate it.
12. Governing law
These terms and any dispute arising from them are governed by the laws of the United Arab Emirates, and the courts of Dubai, UAE shall have jurisdiction.
However, if you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live. You keep the consumer rights given to you by the law of your own country of residence, and you may also be able to bring proceedings in the courts of that country where its law allows.
13. Changes to these terms
We may update these terms. The version that applies to your order is the one published on this page at the time you placed it. The “last updated” date at the top shows when they were last changed.
14. Contact
Pranknologia — Al Barsha South 2, Dubai, United Arab Emirates. Email: support@pranknologia.shop.