The short version: you get what you pay for. We are a curated import shop, not a rental service. Orders are final once placed, with one exception — if it turns up damaged, we make it right. On top of that, we honour the legal rights you have where you live, and those rights always win over anything on this page.
Shipping
Our products are sourced and dispatched from our supplier network in China, so they travel further than a domestic order. Typical delivery is 7–14 days from dispatch. We ship to the United States, United Kingdom, Canada, Australia and the United Arab Emirates. Every order ships in discreet, unmarked packaging — the surprise should be the product, never the box it turned up in.
When you qualify for a refund
A refund is issued when the item arrives damaged or destroyed inside the box. That is the qualifying condition.
- Tell us within 7 days of delivery.
- Send clear photos or a short video of the damaged item together with the original packaging it arrived in. Both must be shown. A photo of the item alone is not enough — the packaging is how we prove the damage happened in transit and how we claim it back from the carrier.
- Keep the packaging until the claim is closed. Once it is thrown away, the claim cannot be processed.
Approved claims are refunded to the original payment method within 5–10 business days, or replaced free of charge — your choice.
What is not covered
We are a small shop and cannot absorb the cost of returns that are not our fault. Apart from the legal rights described further down, the following do not qualify:
- Change of mind, or simply not liking the product once it arrived.
- Not knowing how to use it, or not being able to solve it — puzzles are supposed to be difficult. That is the product working as intended, not a fault.
- The joke not landing the way you hoped. We sell the prank, not the reaction.
- Ordering the wrong item, colour or variation.
- Damage caused after delivery, including normal wear, misuse, or the prank going better than expected.
- Items returned without their original packaging.
Wrong or missing items
If we shipped you the wrong product, or something is missing from your order, that is on us. Contact us within 7 days of delivery and we will correct it at no cost to you.
Your legal rights come first
Nothing above removes a right you have under the consumer law of the country you live in. Where the law gives you more than our policy does, the law applies.
United Kingdom
You have 14 days from delivery to cancel your order for any reason under the Consumer Contracts Regulations 2013 — no reason needed — and a further 14 days to send the goods back. Email us to cancel and we will refund the price plus our standard delivery cost. You pay the return postage. A few items, such as sealed goods unsuitable for return on hygiene grounds, are excluded by the Regulations.
Separately, under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you can reject them for a full refund within 30 days, or ask for a repair, replacement or price reduction after that.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss. If the failure is minor, you are entitled to have the goods repaired or replaced.
United States, Canada and the UAE
Our damaged-only policy above applies — and nothing in it limits any right you have under the mandatory consumer law of your own state, province or country.
How to start a claim
Use the contact form and choose An order I placed, or email support@pranknologia.shop. Include your order number and the photos described above. We answer every claim.
Full detail is in our Terms & Conditions.